Data privacy

A. Introduction

This privacy policy describes:

  • What information we collect and why we collect it
  • How we use this information
  • What options you have to access information and update or delete information

We have tried to keep this privacy statement as simple as possible. If you have any questions after reviewing the Privacy Policy, please do not hesitate to contact us at office@klw.at.

This privacy policy was last updated in June 2021.

B. What information do we collect and how do we collect information

Personal data transmitted by you

When you visit our websites, your IP address is transmitted to our servers and stored for a certain period of time. When you use certain parts of our websites, for example when requesting information, contacting us via our web contact form, signing up for a newsletter or downloading materials such as e-books, you may be required to provide your name and email address to identify you as an individual.

Non-personal data

When you visit our website, we may collect non-identifying information from you, such as your interactions with the website and our services, the referring URL, browser, operating system, and cookie information.

Information we collect through third parties

In addition to the personal information you provide, we use third-party services to collect additional information about your visit when you visit our websites or sign up for our services. The following list includes all third-party providers and the specific categories of data we share with them:

To ensure compliance with the GDPR, we have carefully selected and vetted all third parties with whom we share your information and have signed individual order processing agreements.

C. How we use the personal data we collect

We will never sell, transfer or disclose your personal information to third parties without your consent. However, you agree that we may use your information as follows:

  • To increase and improve the user experience
  • To provide you with our services
  • To contact you and respond to inquiries by phone, email or newsletter
  • To document any communication with you

In addition, we may disclose your information to law enforcement authorities if we are compelled to do so by a court order, if EU laws are violated, or if there is a violation of the Terms of Use or Privacy Policy.

D. Sharing of personal data

The personal data that you have sent to our website or that we collect through the mentioned third-party services is shared with certain third-party services in order to provide and improve our service to you. We have carefully selected and vetted all third parties with whom we share your information to ensure compliance with the GDPR and have signed individual order data processing agreements with all of them.

E. Access and control of personal data

As a user, you have the right to information, to correction, to data transfer and to deletion, as well as to the revocation of a granted consent.

We have therefore introduced processes to ensure transparency with regard to information processing vis-à-vis data subjects. All data is stored and processed in our own cloud infrastructure in Vienna.

Data subjects who wish to exercise their rights may contact our team at office@klw.at.

Every request that is received is passed on to the person responsible in the company for handling data subject rights. The requests are reviewed and action is taken accordingly. If there are no obligations that impose the need to keep the data, the data will be duly deleted. In the event that some or all of the data that is to be deleted needs to be retained and the retention period for that data is clearly defined, we will retain all necessary data. Any data that is not relevant will be deleted. In both cases, the data subject requesting removal will be contacted with the outcome of the process. The same procedure will be followed if the data subject requests a data change.

All requests and their results are documented.

F. Applied technologies

Cookies and related technologies

We use tracking technology ("cookies") so that we can recognize you across the Website and our Services, monitor the use of our Services and traffic, and customize and improve our Services. By visiting our websites or using our services, you consent to the use of cookies in your browser and HTML-based emails. Cookies are small text files that are placed on your device when you visit a website to track website and service usage and improve the user experience.

Session cookies

Our websites use "session cookies" that improve your user experience by storing certain information from your current visit on your device, such as login information. This allows us to remember your login session so that you can easily navigate our websites or services. Without these session cookies, we would not be able to provide you with our service. These session cookies have limited functionality and expiration times. You will be required to re-enter your login information after a certain amount of time has elapsed to protect you from inadvertently accessing your account content and related personal information. Other examples of the use of session cookies include tracking the number of times a particular visitor visits a page or feature of the Service.

Performance cookies

Partners that help us serve ads to and from our websites, as well as analytics companies, may also place cookies on your device. We use several third-party advertisers to serve ads for relevant products and services when you visit certain pages on our website. We may provide third-party advertisers with a cryptographic hash of a common account ID (such as an email address) to help us measure and customize the ads and services provided to you. The third-party advertisers we currently use are listed below:
  • Google Inc., 1600 Ambhitheatre Parkway, Mountain View, CA 94043, USA

In most browsers you can choose to accept cookies. If you do not want cookies on your computer, please set your browser preferences to reject all cookies before accessing the site. Note that this may make some features of the site and services unavailable.

To learn more about cookies, how to see which cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

The Network Advertising Initiative has also developed a tool to help you understand which third-party vendors currently have cookies enabled for your browser and how to reject those cookies. For more information, visit http://www.networkadvertising.org/managing/opt_out.asp.

G. Information Security Statement

We work hard to protect our users from unauthorized access to data, as well as unauthorized alteration, disclosure or destruction of data, by implementing various policies and procedures:

  • Encryption of our services with SSL certificates
  • Reviewing our information collection, storage, and processing procedures, including physical security measures to protect against unauthorized access to systems
  • Access to personal information is limited to our employees, contractors and agents who need that information to process it for us and who are subject to strict contractual confidentiality obligations and may be sanctioned if they fail to comply with those obligations.

Our Privacy Policy applies to all of the Services we offer, but excludes those Services that contain separate privacy statements that this Privacy Policy does not.

We regularly review our compliance with this Privacy Policy. We also comply with various self-regulatory frameworks including the GDPR. When we receive formal written complaints, we will contact the person who made the complaint in order to comply with the request. We will work with the relevant supervisory authorities, including the local data protection authority, to address complaints regarding the transfer of personal data that we are unable to resolve directly with our users.

Our privacy policy may change from time to time. We will not, under any circumstances, diminish your rights without your express consent. We will post any changes to the Privacy Policy on this page and if the changes are material, we will notify you (including an email notification for certain services).

H. Contact us!

If you have any further questions about this privacy policy or how we handle your data, you can contact us at the following address:

Kahmann-Frilla Lichtwerbung GmbH

Außerfurth 24

3033-Altlengbach bei Wien

E-Mail: office@klw.at

Tel.: +43 / (0) 2774 76 777 Fax: DW 28